They were very helpful and communicative. I had multiple problems with my car. One was a bad battery that was still under warranty at a different place. They helped advise me on my options to get it fixed. The other issue stemmed from a bad repair I had previously at the dealership. They showed me what the problem was and armed me with all the info I needed to get the original repair fixed at the dealer who had previously neglected to admit fault. Tom's is a rare find... a helpful, friendly and honest mechanic.