Seattle Auto Repair

I’m a solo woman and don’t know much about cars, but have a 10 year old Subaru that was making a concerning mysterious grinding sound. I called a few places with long wait lists and even had my brake pads done at another location, all of whom were extremely unhelpful, overbooked, and eager to upsell me on thousands of dollars of additional work (money I don’t have!) On the other hand, John at Tom’s Auto talked to me about the issue on the phone, prioritized checking for safety issues with the car first, got me in quickly, and kept charges minimal for the diagnostic and a minor quick fix. They were friendly, professional, and focused on what was necessary. Thank you to the team at Tom’s!

We ran into a time crunch situation with our car developing a mystery knock. We needed to have it diagnosed and fixed before towing our camper for an upcoming trip. They squeezed us in and were able to discover and fix what was causing the mystery knock. Communication was great. Pricing was fair. We liked working with these guys!

Excellent customer service, great service follow up with a written review of your vehicle status after checkup, and a very friendly staff as well. They earned my trust in taking care of my vehicle. Will be back again. Thank you.

Always professional, friendly, and welcoming. Plus they do great work.

I have never been so well treated by an auto repair shop. Casey went way above and behind helping me deal with a mess is gotten myself into with a recent car purchase. Toms has my business as long as I love anywhere near them!

Toms was a pleasant experience. The work was performed on time, and below the price quoted. Casey was a pleasure to work with. I would definitely recommend this repair shop

Undoubtedly Toms' Automotive is the best auto service facility in West Seattle, quite likely the best in King County. I've had them service my cars for years. One would be wise to seriously consider Toms' Automotive Service for any upcoming auto service needs. John, Service Manager and Casey, at the Service Desk will keep you informed on everthing involving your car in a considered and most courteous manner.

First time getting my dad's Jeep serviced at Tom's = VERY SATISFIED CUSTOMER! They keep you informed from start to finish with the work required. Special thanks to Casey, John, Andy, and Alex. You guys are tops in my book.

I recently moved to West Seattle and needed a place to have my car serviced rather then taking it to the dealership where I had been going. Tom's is the place! The team was awesome! Great communication, service, speedy and honest! I highly recommend them!

The staff at Tom’s are knowledgeable and fast. What I really like is how well they communicate with customers. They just call you with updates about where they’re at and how it’s going, in language you can understand. This is an honest shop.