The team at Tom's had a suspicion that the problem I brought my car in for was bigger than anticipated. They told me to call my dealer to check on the warranty, rather than charging me for digging further into the problem. It turned out there was a recall for that particular problem, which would have been very expensive to fix, but they were honest and thought of me first, rather than the money they could have made from me. Overall, they exceeded my expectations and have a new customer for life.