Everyone at Tom's is a pleasure to work with: they're good listeners and generous problem solvers. They're clear about the repair work they suggest, they offer a range of options when that's appropriate, and their prices are fair. They also try to get you in as quickly as possible, sometimes immediately. I remain a grateful customer after 30 years!
Don't take your car, truck, hybrid or SUV anywhere else! This shop is THE BEST IN WEST SEATTLE!
Honest, great service. I've recommended Tom's to friends again and again.
While shopping around for a new rear axle, I talked to a gentleman there and he was very nice. Informed me that I was getting a good deal and explained why. I'll be coming here frkm now on just based on the 5 minute call, you can tell they care about you and your wallet, and are there to help.
This business has us as a customer for life! We brought in our car after the "Check Engine" light came on. The techs determined we need a new water pump, an estimated $1,100 job. But they went one big step further! They discovered the manufacturer is offering a FREE repair of the job under a special coverage warranty. How many businesses would genuinely pass on a job like this, more concerned with saving a customer money. I have heard great things about Tom's Automotive. I am pleased to add my story to the positive reviews! Thanks all!
Straight forward and knowledgeable, explained exactly what was wrong and the ways to fix it. Cost was below competitors, quality was above. My car went in early and was fixed early.
Quick, efficient, timely and personable. Thank goodness for independent shops.
i am surprise you did a way with car wash, over all very good
Unfortunately due to environmental concerns we can no longer wash vehicles. I apologize for the change.