Tom’s just gets it. I had been taking my car to a dealer to be serviced for years. Every time I took it in, they found something in the $500-$1000 range that needed to be fixed in addition to the requested service. The last two times were $1500 and then $5500. I took it to Toms for a second opinion both times, and they clearly explained what the issue was, how urgently it needed to be fixed, and what their approach would be to fixing it if they deemed that it was critical. They treat you like a customer and not like an ATM. They understand the value of the car and work with you to determine what repairs make sense. Now, for all of my routine maintenance and any issues I have out of warranty, I go directly to Tom’s!
Thank you for the opportunity to work on your BMW. We really appreciate you and are so happy we can help. -Kandie
- Tom's Automotive Service