I was able to get in there so quickly today. I had to wait 10 minutes, from calling for an appointment, but the wait was primarily because he was being very kind and thorough with another customer on the phone who had a whole lot of questions. While waiting, the person at the desk was super-friendly and we chatted and all was good. I had was a check-engine-light alert because I forgot my gas cap at 711. They cleared it in what seemed like 4 minutes, and all super-nice the whole time. The technician was even pleasantly steadfast about checking my oil for me. Total thumbs up. Another great experience here.

Staff was professional and helpful, repairs were good!

John provided detailed information about the assessment, repair needs/options, and suggestions for future automotive needs, which resulted in my making informed decisions.

I am a for-lifer now! My cars check engine light popped on so i called up Tom's and though they didn't have appointments available for a few weeks they said I could come by and have the code read to figure out the issue. John scanned my car and was so helpful walking me through the error codes and how they could be fixed and next steps. Ultimately he cleared the warning lights and said to give him a call if they pop back up. As someone who knows nothing about cars I really appreciated how John walked me through what things meant and didn't pressure me into any repairs. John was so helpful and lovely and I will absolutely be coming back here for the rest of my life now. I wish I could give 10 stars. Thank you!!

Experience was excellent. Great technicians.

We came into Seattle and had an issue with the car. We went to Toms and they did not have any openings. The amazing gentleman, John, said he would take a look to see what might be wrong so we would at least have an idea. He looked under it in the parking lot and found that a plastic shroud had fallen down. He pulled it in and fixed it for us. Amazing customer service!!!!!!! Thank you

I brought my 2007 Toyota Prius to Tom's Automotive earlier this week because I had some major warning lights on the dash. They did a diagnostic inspection on it and found multiple fault codes. The kind staff told me to take my car back to Toyota because I just spent $4k there for a hybrid battery replacement a few months ago. They walked me through what to say and gave me a print out of the codes. They could have just charged me to fix my car and made money, but instead they spent their time and energy helping me. Toyota is fixing my car for free as I type this review. The owners name is Kandie and I will be bringing my cars to Tom's Automotive from now on. They have earned my trust and my business and I will be telling everyone else to take their cars there as well.

Amazing! Subaru battery died on the ferry, so wanted to get it checked out. John took took me in on a moment’s notice, checked all indicators, cleaned the connections, checked the oil and sent me on my way in about 10 minutes. Friendly, respectful, professional, fast and spotless bathroom. What else to say? Will be back

I don't often have good things to say about auto repair, but this is an exception. I brought a Mini Cooper to Tom's Auto, and to be honest I was a little worried because of the specialty nature of some of the parts and tools. My Mini hasn't ever seen a mechanic that wasn't at the Mini dealership. I couldn't have been more wrong and regret not trying them sooner! They diagnosed the issue with my Mini and were able to fix it quickly. Best part was they were ahead of schedule and under budget. Seriously... who can say that? I am a convert! This is my new shop.