This was my first visit, for a routine oil change. I was pleased with the assistance I received, the friendliness of the staff. I needed a "mudflap" tightened on the front end of my car, and the staff member did "on the spot" with no charge. Returning for my oil change, was very pleased....was done in a very timely manner, again, friendly staff and felt they were very honest in all assessments! Thanks, Tom's!