04 Ram 1500, water pump and head gasket. The people at Tom's were great, very professional, courteous, and engaging. My little problem (I thought coolant flush) turned out to be a big problem (water pump and blown head gasket). They quickly ID'd the problem, kept me informed and worked to keep the costs down. Even though it ended up being time consuming, they kept me informed every step of the way. This is the only problem my truck has ever had. I only wish I could have gottent he loaner vehicle sooner when we knew it was going to be a while before I'd get the truck back, otherwise it would have been 5 stars.