Seattle Auto Repair

Replacing the headlight was quickly done and evendors checked the oil level. Great job.

Customer service was outstanding. I was notified ahead of time it may take a while for my vehicle to be inspected but was encouraged to drop off as soon as possible in case there was an opportunity for an earlier inspection. Everything was done in a timely manner with great communication.

OUTSTANDING as we say in the Marine Corps. Wouldn't take the vehicles anywhere else in the city. Service is to the point, fast, fast, fast and friendly as ever. Thanks for the help.

The staff at Tom's was friendly and knowledgable. They took the time to listen to my concerns and suggested a less expensive option to fix my car's problem rather than to push me towards a very expensive repair. Their mechanic even took the time to open up the hood and answer my questions about my car's radiator, cooling system and head gaskets and let me know what to look out for in the future. Highly recommended shop. It was really great to go to a mechanic and not feel like I was being sold an expensive repair simply because they knew I don't have enough knowledge about the inner workings of my car to argue that the repair might not be necessary or that something less expensive might achieve the same results.

It was a surprise that all the fluids are checked, the car goes on the lift to check for structural issues and my car gets a complimentary wash.

I am impressed, and happy to have such a reliable, helpful automotive shop in the neighborhood. My wife and I relocated to West Seattle less then a year ago, and are using an old family car (blue 2000 neon) while we get set up. Being an older car, we brought it in for a check up and service, and we have received honest diagnosis and advice on the priority items required to keep it running. You're availability and service speed has also been great. We have been able to schedule appointments quickly and work has been done on time. Most importantly though, you have helped and accommodated us on short notice when we were experiencing clutch related mechanical problems, including allowing us to park it in your lot for a few days. That kind of service was incredible, and we couldn't thank you enough. No doubt the car will require continued maintenance, and we will be happy to continue using your services. Thanks Again.

I really appreciate your thoroughness.

Big thanks to Kandi, John and crew. My battery died 2 blocks away after dropping off my son at school. They walked with me and jumped my car. They were also able to install a new battery and top off my oil so I could get back on the road and off to work in less than an hour. They were super busy already but were so gracious to fit me in. They were Angels on my shoulder that day. Thanks Tom's!

Great service as always. Quick

Wonderful customer service. Great diagnostic skills. Saved me a ton of money over the dealership.