Seattle Auto Repair

We came into Seattle and had an issue with the car. We went to Toms and they did not have any openings. The amazing gentleman, John, said he would take a look to see what might be wrong so we would at least have an idea. He looked under it in the parking lot and found that a plastic shroud had fallen down. He pulled it in and fixed it for us. Amazing customer service!!!!!!! Thank you

I brought my 2007 Toyota Prius to Tom's Automotive earlier this week because I had some major warning lights on the dash. They did a diagnostic inspection on it and found multiple fault codes. The kind staff told me to take my car back to Toyota because I just spent $4k there for a hybrid battery replacement a few months ago. They walked me through what to say and gave me a print out of the codes. They could have just charged me to fix my car and made money, but instead they spent their time and energy helping me. Toyota is fixing my car for free as I type this review. The owners name is Kandie and I will be bringing my cars to Tom's Automotive from now on. They have earned my trust and my business and I will be telling everyone else to take their cars there as well.

Amazing! Subaru battery died on the ferry, so wanted to get it checked out. John took took me in on a moment’s notice, checked all indicators, cleaned the connections, checked the oil and sent me on my way in about 10 minutes. Friendly, respectful, professional, fast and spotless bathroom. What else to say? Will be back

I don't often have good things to say about auto repair, but this is an exception. I brought a Mini Cooper to Tom's Auto, and to be honest I was a little worried because of the specialty nature of some of the parts and tools. My Mini hasn't ever seen a mechanic that wasn't at the Mini dealership. I couldn't have been more wrong and regret not trying them sooner! They diagnosed the issue with my Mini and were able to fix it quickly. Best part was they were ahead of schedule and under budget. Seriously... who can say that? I am a convert! This is my new shop.

Generally fine and friendly! The shop is on the more expensive side, and there is some potential upselling (e.g., wiper blades, cabin air filter, carbon deposit cleaner) through the menu of things I need to add/replace. They also included a tire rotation but did not check the PSI of the tire as my now-rear tires were set to my front tire PSI recommendations. Is it the end of the world? Not at all. But just a heads up if you are on the meticulous side of vehicle maintenance, or your front/rear tires have larger differences in air pressure. Would probably go back again!

All I can say is wow! I called about what I thought was a transmission issue, they couldn’t get me in before my road trip but offered for me to swing by for a quick diagnosis… turns out it was a very minor thing that they fixed ON THE SPOT! I’m a customer forever! Thanks Tom’s!

I recently had the pleasure of visiting Tom's Automotive for some maintenance work on my Honda, and I must say, I am thoroughly impressed with their service - they were dialed in. From the moment I called, I was greeted with a warm welcome and professional attitude from the team. The staff was very knowledgeable and took the time to explain the issues with my car in detail, giving me peace of mind knowing that my car was in good hands. They were able to diagnose the problem quickly and efficiently, and provided me with an accurate estimate for the repair costs. The work was done promptly and to an incredibly high standard, with a level of attention to detail that truly exceeded my expectations. I am grateful for the excellent service provided by Tom's Automotive. Overall, I cannot recommend Tom's Automotive highly enough. Their professionalism, expertise, and dedication to customer service truly set them apart, and I will certainly be returning for any future automotive needs.

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Great experience! I had a really loud noise in my car, and even though the shop was fully booked for weeks, John decided to give it a look and help me identify the issue. Everyone there was very friendly.