Staff is always honest (even with bad news) and expedient in their responses. Work was done very quickly and properly.

This shop was recommended by the folks at Seattle community college- they were right. The shop was professional, as the staff. The electronic paperwork was great- no greasy receipts or coffee splattered crunchy paper strips...it was great to get an electronic estimate with all the work details. The staff took the time to humor me and my curiosity about my car and it's workings. Customer service here is great and a woman owned auto repair business just makes the complete package. Besides they have a Keurig coffee machine and collect food for the food bank. This is clearly not your father's garage.......

John ROCKS!!!

The Staff was very knowledgable and professional throughout our encounter. The service was carried out in a prompt manner with full disclosure of a couple of findings for which they requested my input before proceeding. I felt the charges were within an acceptable range. They even let me leave the car overnight when my timing got thrown off and it would have been difficult for me to get it that evening as had been promised.

Outstanding service with knowledgable professionals. The icing on the cake is the friendliness expressed by all who work at Tom's Automotive. Tom's believes in giving back to the community in several ways. When you stop by, bring canned/non perishable foods for the basket by the front door. Donations go to the local food bank.

Great people, upfront about the cost, fast service.

Replacing the headlight was quickly done and evendors checked the oil level. Great job.

Customer service was outstanding. I was notified ahead of time it may take a while for my vehicle to be inspected but was encouraged to drop off as soon as possible in case there was an opportunity for an earlier inspection. Everything was done in a timely manner with great communication.

OUTSTANDING as we say in the Marine Corps. Wouldn't take the vehicles anywhere else in the city. Service is to the point, fast, fast, fast and friendly as ever. Thanks for the help.

The staff at Tom's was friendly and knowledgable. They took the time to listen to my concerns and suggested a less expensive option to fix my car's problem rather than to push me towards a very expensive repair. Their mechanic even took the time to open up the hood and answer my questions about my car's radiator, cooling system and head gaskets and let me know what to look out for in the future. Highly recommended shop. It was really great to go to a mechanic and not feel like I was being sold an expensive repair simply because they knew I don't have enough knowledge about the inner workings of my car to argue that the repair might not be necessary or that something less expensive might achieve the same results.