I have used Tom's Automotive twice in a row now; first for an oil change and brakes repair, and second for an oil change and transmission fluid flush. Both times, they were very clear in walking me through the cost involved in the repairs and why they needed to be made. They suggested ones I could hold off a bit longer on and save money. I feel like they are taking excellent care of my car and they have really wonderful, kind people working there. Great customer service. They even washed the outside of my car after the last service! You are awesome, Tom's!