Everyone I encounter is always courteous and ready to help. The diagnostics and repairs were thoroughly explained and my car was even washed before returning it to me. Great customer service!

notified of other problems before work was performed. completed all work in a timely manner.

I have confidence that no matter what service is being provide it will be done "right" at a fair price.

How would I know if you did it right ?I am pleased with your company and do recommend you to others

Tom's longevity in West Seattle speaks for itself. The folks are all friendly and courteous, always trying to do their best to help. I have always had positive experiences at Tom's. Tom even drove me home in the snow once himself!

Informative, always know what is going on with the car, when it will be ready and they washed it for me!!!! Super friendly, treat you like a friend rather then a customer!

We were able to get an appointment the same day I called. Though we took the truck in for only an oil change, the mechanics at Tom's always give the truck a thorough once over. They found some items that needed to be addressed - including one that could have been a genuine safety concern. They we able to clearly communicate with me what needed to be done and the cost. They answered all my questions, and though the bill was going to be more than we originally intended we felt they were accurate in their assesment of our old truck and were recommending service that was reasonable. Overall, we have had good experiences working with Tom's. They seem honest and do quality work.

My experience at Tom's was excellent. The staff was very friendly, and everything was explained well and clearly.

After working with dealerships for way too long, it was a wonderful change of pace to work the staff at Tom's. Very friendly, very helpful, and very clear! My experience was excellent!

Tom's Automotive has always provided thorough service and checks. They make recommendations and do only what has been authorized or requested. Their costs are reasonalbe and the staff is friendly and professional.