Every single employee here is professional and friendly. It's obvious that they all take pride in their business and in the service they give to all customers. I would never hesitate to recommend them for any type of automotive needs, no matter how big or small.

Tom's stayed open for me so I could come a bit late and retrieve my car. They stayed in touch with me and made suggestions that I thought were well taken and I agreed to them and am well-pleased with the result. It isn't the cheapest place in town, but I think their fees are what you have to pay to get the kind of service everyone seems to think should be low-cost. You get what you pay for, and so far Tom's has delivered for me. Pros: communication, 9.5 out of 10 for execution, professional demeanor, ease of location to West Seattle denizens and islanders from Vashon and Southworth, willingness to sub out to qualified sub-contractors what they don't do well, good turn-around times, availability of loaners and courtesy vans to local homes from their garage, reminder notes and e-mails for service as agreed upon. Cons: None.

I trust their service and advice on keeping my car in good working order.

The service we receive from Tom's is always excellent. However, the cost is quite high.

Friendly, helpful, informative, prompt. Tom's is great!

Mechanic himself called with recommended service items including their severity. No pressure, just honesty.

The staff answered my questions gave me options, treated my car with care and made me feel like they were in my corner.

Excellent service, as always

Moving my service to Tom's Automotive Service was one of the best decisions I've made - I like giving my business to a local concern, especially one that is such a class act!

Tom's staff are wonderful. Front office personnel very friendly and efficient. Mechanics do a great job. Makes me feel that my older car won't break down on me on the freeway somewhere. Love the peace of mind that Tom's gives me!