I deeply appreciate the care Tom's employees take not only with my car, but with me. When I go there my car has some sort of crisis and they're very good at patiently explaining my options. Recently I had what appeared to be an emergency, got an appointment the next day, and was able to have a quick fix so my car would be safe to drive. I also made an appointment for the rest of the work to be done. The staff was kind, informative, and even offered me a loaner. I no longer live near Tom's but I always bring my car there.