Great service!

I can always count on Tom's doing what they say. However, I was disappointed that despite asking for the $49 oil change special and specifically asking or the front tires (which are worn) to be placed on the rear this was not done and the work record said the tires were optimally placed as is. I know that's simply not true. The best tires should be on the front - always. So today I took the car to Les Schwab where they rotated the tires but it cost me $30. I'm a little disappointed that after being a customer of Tom's for over 10 years I would not have this simple request answered when paying for a another larger reapir. Tom's is usually much better than that. I don't consider that sufficient to end my loyalty to Tom's but I was disappointed.

Tom's Automotive went the extra mile for a first time customer. My car failed the Emissions testing and I requested an appointment and dropped my car off after hours. The next morning, Bryce called and informed me that the appointment was actually a week later. This was after riding the bus two hours to work, and Bryce quickly added that if I could wait until the next day, he would have it looked at then as the day was already booked up. The diagnostics indicated that the Catalytic Converter was the problem and I immediately thought of a couple thousand dollar bill. Bryce told me what may be causing it and did not suggest replacement. His team just added a strong dose of gas additive. The first attempt did not change anything and Bryce stuck with the additive plan one more time. This time it worked and I am happy that the Catalytic Converter has a few more miles left before I will need to replace it. My first dealings with Tom's was all on the phone and after picking up my car, I had some more questions as the problem was still occurring. A week later, I called back and they remembered my issue and quickly gave me more detailed explanations and advice. Upon my in person unscheduled visit a couple days later they quickly checked my car and gave it more additive. I was there less than 10 minutes which. The whole crew did a splendid job for me, thanks.

Great car care

Great customer service!

Service was excellent and the team was friendly as ever!

The staff at Tom's was professional, friendly, and speedy. And of course, their work is top notch!

Efficient and provided helpful insight into both urgent car problems and potential problems to keep in mind.

Fast Accurate and friendly.

Great service! I got my car back the same day even though I had a lot of work done on it. The mechanics explained everything that was going on with my car and gave me multiple suggestion on how to proceed with some of the problems. I need to keep an eye on my transmission fluid and was told to bring it back in a few months and they will check it out for free.Car is running great and I got the work done for a lot less than the dealer quoted me. Great shuttle service covers most (if not all) of West Seattle.