Excellent communication of problems found.

Tom's was great to work with, dropped my car off first thing in the morning went to a meeting and was picked up by their friendly shuttle. Were super great about talking with me about my car, and what things will need to be done next service round. Super friendly staff, clean waiting room and a happy customer.

As always, friendly, efficient, professional, and courteous.

Clear and open communication every step of the process from setting up the appointment to explaining our options. Grateful for documentation on what needed to be done so we could prioritize next steps.

All the services were done well and the personnel were terrific!

These guys are knowledgeable, efficient, and are customer friendly. If there is an issue they can't handle, they will tell you upfront what your options might be. You can even talk them prior to an appointment over the phone. No surprises with Tom's. I've been working with them for over 10 years and will continue to do so.

Traci was genuine and honest about everything I needed to fix my problem car. Tom's Automotive Service has great employees and I will return in the future.

Excellent, as always

Staff was extremely friendly, patient, knowledgeable, and honest. I've definitely found a mechanic in Seattle that I trust and will work with when needed in the future.

EXCELLENT service. I went in for burned out tail lights. They took me without an appointment; got me in and out in 20 minutes and chargedme less than $25. Definitely going back