Seattle Auto Repair

I appreciate the attention to detail and being taken seriously when I ask about "funny' noises coming from my car. After the service my car sounds much better. I also appreciate being patient and being flexible about when I can come to get my car (usually very close to 5:00pm, taking the bus to Tom's).

Great customer service, very good communication on issues, very good quality, and the shuttle is nice on a rainy day.

always responsive to needs, prompt friendly service

I always can trust Tom's to do a good job. Vehicle ran great on the trip!

Always very friendly and helpful and thorough.

A bit pricey, but very good service.

great service, as always.

How great to find a place close to home to service my vehicle. Very friendly and professional place.

Every single employee here is professional and friendly. It's obvious that they all take pride in their business and in the service they give to all customers. I would never hesitate to recommend them for any type of automotive needs, no matter how big or small.

Tom's stayed open for me so I could come a bit late and retrieve my car. They stayed in touch with me and made suggestions that I thought were well taken and I agreed to them and am well-pleased with the result. It isn't the cheapest place in town, but I think their fees are what you have to pay to get the kind of service everyone seems to think should be low-cost. You get what you pay for, and so far Tom's has delivered for me. Pros: communication, 9.5 out of 10 for execution, professional demeanor, ease of location to West Seattle denizens and islanders from Vashon and Southworth, willingness to sub out to qualified sub-contractors what they don't do well, good turn-around times, availability of loaners and courtesy vans to local homes from their garage, reminder notes and e-mails for service as agreed upon. Cons: None.