Careful service, concientious, locally owned family business

Tom’s Automotive Service is the BEST! I contacted Tom’s Automotive Service via email for an appointment when my car started leaking oil after an oil change performed at a different place. They called me back within the hour and took a look at my car shortly after. Turned out a screw hadn’t been tightened when the oil change was performed and they fixed it at no cost although I had never been their customer. I’ll get my oil changes at Tom’s from now on. They were professional, friendly, and totally made my day. I’ll be back!

Their fuel additive 44k is amazing ask kandy for it when you go

BEST auto repair shop anywhere. Honest, completely dependable in every way. I'm so grateful for their hard work and excellent ethics. They provide excellent service AND the piece of mind to know the job is being done right and at the right price. Thank you! Lisa Alley West Seattle, WA

I have a trust in Tom's Automotive Service that I've never had with another auto repair shop. I don't feel I will get taken advantage of at Tom's. They are always straight up about what maintenance needs to be done now and what can wait. I have more confidence in my car now too, since I've finally taken their advice and go in for regular service, where they do a full inspection, so there are no surprises.

Simply the best auto-service experience I have ever had. Driving down the street one day, I heard a thud and felt something hit my foot. Lo and behold a bolt had fallen out of the gear-like (technical term) parts in the dash below the steering wheel. The gear-shifter didn't work after that. Reading park on the dash my engine was in reverse or neutral, in drive was neutral, everything was all messed up. I took my car to Tom's the next day and was helped immediately by a mechanic named John. He was very helpful and inspected my car right then and there. After showing him the bolt and pointing to my brake pedal, he got out his flashlight and a screwdriver, reached up into the gear-like parts and screwed that puppy back in. Boom, my car worked again. Less than 7 minutes later my car was working again. Since it was such a trivial fix they decided not to even charge me! The people at Tom's are sincere, hardworking, and honest. John deserves a raise! Next time my car is having issues I know where I will look.

Had my first experience with Tom's yesterday when I took my lady's car in for service. I dealt with a few people between the appointment scheduling and the pick-up when my car was ready. Everyone was incredibly friendly, and seemed genuine. I also got a very honest impression from them, like they weren't trying to push parts & service I didn't need. I talked to a guy named Tracy who seemed incredibly knowledgable, and a nice guy to boot. We'll definitely be coming back when we need future service.

As always, and as Tom's has done throughout the 30+ years they've serviced our cars, this visit was perfect! It was a simple oil change and safety check, but the crew did the important little things, too - replaced wiper blades, took care of a REALLY annoying rattle from the dash and thoroughly checked out my 21-year-old car. With Tom's taking care of it, I'm sure it will last another 21 years. Thanks, everyone.

Outstanding, as usual

Very satisfactory service for 16 years!